A accent: the inflection, or tone of voice that is taken to be characteristic of an individual accommodation: the interaction strategies that combine both majority and co-culture views acculturation: the degree of identity change that occurs when individuals move from a familiar environment to an unfamiliar one adaptors: the habits or gestures that fulfill some kind of psychological or physical need ambivalent ethnocentrism: the confused feelings you have about outgroup members appropriateness: the degree to which exchanged behaviors are regarded as proper and match the expectations generated by the insiders of the culture artifacts: ornaments or adornments used to communicate attitude: including both cognitive and affective layers. The cognitive layer refers to the willingness to suspend our ethnocentric judgment and readiness to be open-minded in learning about cross-cultural difference issues; affective layer refers to the emotional commitment to engage in cultural perspective-taking and the cultivation of an empathetic heart in reaching out to culturally diverse groups. assimilation: communication strategies that adopt the majority culture's view attributions: the explanation; the meaning of why people behave as they do. avoiding style: involves dodging the conflict topic, the conflict party, or the conflict situation altogether axiomatic-deductive form: emphasizes the importance of starting from general principles or “axioms,” and then move forward to fill-in specific details