1. Gerald is unaware that he is quite emotionally fragile, and no other person has become aware of this characteristic either (not even his mother). According to the Johari Window, Gerald’s emotional fragility belongs to which panel?

2. After a series of embarrassing attempts at intercultural dating, Gerald realizes that he is quite clumsy. He decides not to tell anyone about his awkward attempts at intercultural dating. According to the Johari Window, Gerald’s clumsiness belongs to which panel?

3. U.S. males tend to use ___________ while U.S. females tend to use _________.

4. A person who uses an explicit and direct verbal message to make a request is using which context of communication?

5. What terms refer to the rhythms, emotional expressiveness, and intensity of tone of voice that accompany the verbal content of a message?

6. ________ refers to being treated in such a way that one’s identity claims in a conversation are challenged or ignored.

7. When Gigi talks to her roommate, she speaks in a matter-of-fact tone and states her message clearly. What kind of verbal style does this reflect?

8. In the Johari Window, the panel which includes information that is not known to oneself but is known by others is called ___________.

9. A culture that has as one of its proverbs “Empty wagons make the most noise” is likely to emphasize the importance of _____________.

10. Gamal and his partner must decide whose turn it is to tally the monthly costs for the business. As he converses with his partner about this, Gamal is especially interested in supporting his partner’s need to spend time with his family. Gamal is using or reflecting ____________.

11. European Americans tend to use talk to “break the ice” and reserve silence for their most intimate relationships.

12. Self-face concern occurs when we are especially interested in upholding our identities and favorable self-images as we interact with others.

13. According to the Johari Window, when we choose to let others know specific information about ourselves, we are moving that information from the blind panel to the open panel.

14. The term “public self” refers to information about ourselves that is readily available and easily shared with others.

15. The self-credentialing verbal mode involves the use of facts such as statistics as “credentials” in persuasion.