1. Joachim was born and raised in Australia. In this individualist culture, there is a tendency to view conflict using a(n) _____________ conflict lens.
a. independent-self
b. interdependent-self
c. identity-based
d. relational-based
2. Jasmine, who was raised in a collectivist culture, needs to work on what communication tool in order to be more effective in a conflict with an individualist?
a. More active sharing of her voice or opinions
b. Increasing other-oriented face-giving behaviors
c. Attending more to nonverbal signals from an individualist
d. Limiting the number of why questions
3. Scheduling mistakes were made at a restaurant and no food server wants to work the next lunchtime shift. Jafar offers a solution: He offers to work that shift in exchange for a portion of the other food servers’ tips earned during the dinner shift. Jafar is using which conflict style?
a. Compromising
b. Integrating
c. Dominating
d. Profitable
4. Collectivists tend to view conflict using a(n) _________ conflict lens.
a. independent-self
b. interdependent-self
c. identity-based
d. relational-based
5. In negotiating conflict over scarce resources, the technique that includes offering exchanges or concessions for conflict issues that each conflict party values differently is called ________________.
a. differentiation
b. expansion
c. compensation
d. content goals
6. Jacklyn and Jadon must decide where to go on vacation, and each has a different location in mind. This situation describes is a conflict over ____________ resources.
a. intangible
b. tangible
c. relational
d. identity
7. During their conflict over where to go on vacation, Jacklyn wants to be respected for her knowledge about traveling. This is a description of which kind of conflict goal?
a. Relational conflict
b. Identity-based
c. Content
d. Tangible
8. Which of the following suggestions should individualists do in a conflict with a collectivist?
a. Engage in assertive style of conflict behavior
b. Use more “I” statements
c. Use facework skills in managing team respect and interest
d. Ask more why questions
9. In her culture, Jahzara has learned that during conflict, she should avoid eye contact and speak softly in order to avoid attacking the social images of others. These nonverbal and verbal strategies are called _____________.
a. facework
b. face
c. intercultural conflict
d. conflict style
10. Individuals who are more self-face oriented tend to use a _______________ conflict style.
a. direct, high-context
b. direct, low-context
c. indirect, high-context
d. indirect, low-context
11. In the U.S., the Black mode of conflict is high-keyed (energetic, nonverbally animated, and emotionally expressive).
True
False
12. During a conflict, if Jack values his relationship with Jill more than he values his personal conflict goal, he will tend to choose the compromising style of conflict.
True
False
13. Cultural empathy involves the ability of participants to understand accurately the experiences of others from diverse cultures.
True
False
14. The avoiding style of conflict describes a high degree of self-interest and a low degree of other-interest in a conflict.
True
False
15. U.S. culture tends to view obliging and avoiding styles negatively, as indifferent to or fleeing from the conflict.
True
False
copyright 2005 Roxbury Publishing
