1. Aileen becomes aware that she has committed an intercultural faux pas during an interaction with a cultural stranger, but thinks to herself, “That’s just the way I am. It’s not worth trying to change.” Aileen is in what stage of the staircase model of flexible intercultural communication?

2. The degree to which communicators achieve mutually shared meaning and integrative goal-related outcomes is which of the four criteria of a flexible intercultural communicator?

3. The degree to which exchanged behaviors are regarded as proper and match the expectations generated by insiders of a culture is which of the four criteria of a flexible intercultural communicator?

4. In the staircase model of intercultural communication, the stage in which an individual is “mindlessly mindful” and can code-switch effortlessly between the two different intercultural communication stages is the ____________ stage.

5. Adrian has had a difficult time in changing his attitude toward cultural strangers, but he makes a conscious effort to suspend his ethnocentrism and to be open-minded as he learns information about how cultures differ. Which aspect, or layer, of attitude is Adrian trying to improve?

6. Adine decides to increase her intercultural communication flexibility. She takes a vacation in Belgium, taking in the sights and interacting with Belgian individuals. What component of flexible intercultural communication is she focusing on?

7. Alisha is from Georgia and is surprised that on her first trip to New York City, native New Yorkers do not respond to her friendly overtures on the subway. She learns that New Yorkers generally do not talk to strangers on the subways as a way of obtaining some privacy in a very crowded city. So, instead of condemning New Yorkers as “unfriendly and suspicious,” she uses a different cultural frame of reference to view their behavior. Alisha is using what mindset to evaluate New Yorkers’ behavior?

8. Taking this class in intercultural communication is an example of which kind of knowledge?

9. Adaptive communication ________ may include attentive listening, mindful tracking, and nonverbal sensitivity; they help us to communicate mindfully in an intercultural situation.

10. Ah Ming, a Chinese native, is assigned to a temporary overseas work assignment in the United States, and upon return, he reports that U.S. employees are “pushy and critical,” as they often directly told him what to do. What kind of mindset is Ah Ming using to evaluate U.S. employees’ behavior?

11. There has been a dramatic decrease in intercultural dating and marriage relationships in the U.S.

12. Through the study of intercultural communication, we can deepen our other-awareness, but not our self-awareness.

13. Informal learning, such as visiting ethnic neighborhoods, is one way to increase our knowledge of flexible intercultural communication.

14. We should all try to attain the unconscious incompetence stage of flexible intercultural communication.

15. The staircase model consists of two main stages: flexible and inflexible intercultural communication.