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The following is a list of Frequently Asked Questions for the interactive student study guide. If your question is not listed below and you need further assistance, please email us at softwaresupport@roxbury.net.
1. A window says "cookies not enabled" and the
quiz won't work.
2. When I click "view solution" in the quiz section,
nothing happens.
3. An external/internal link is broken
4. The program doesn't look/behave the way it should
1. A window says "cookies not enabled" and the quiz won't work.
It is possible that you have software that blocks the storage of cookies or that you have them disabled in your browser. It is a known issue that Safari for Macintosh may have this problem and while there are instructions below to reconfigure, it is suggested that you run the CD while using Internet Explorer.
Internet Explorer
Internet Explorer
6.x:
1. In Internet Explorer click on Tools at the top of the window
2. Select Internet Options
3. Click on the Privacy tab
4. Click on the Advanced button
5. Ensure that Override automatic cookie handling is checked
6. First and Third party cookies should be set to Accept
7. Check Always allow session cookies
8. Click on OK
9. Exit Internet Explorer and restart your browser
Internet Explorer
5.x (Windows):
1. From the Tools menu, click Internet Options
2. Click the Security tab
3. Click the Custom Level button
4. Click on the Advanced button
5. Scroll down through the window to locate the Cookie Section. Internet
Explorer 5 contains two separate locations where cookies are changed:
Allow Cookies that are stored on your computer
Allow per-session Cookies, not stored
6. Enable your cookies at each location
7. Click OK
8. Exit Internet Explorer and restart your browser
Internet Explorer
5.x (Macintosh):
1. Click Edit
2. Select Preferences
3. Under the Receiving Files option, select Cookies
4. Under When receiving cookies: select the desired level of cookie acceptance
5. Click OK
Internet Explorer
4.x:
1. Click on View
2. Go to Internet Options
3. Click Security tab
4. Click on Custom Level
5. Scroll Down to Cookies
6. Enable Cookies should be selected
7. Click OK
Netscape Navigator
7.x
1. Click Edit on the Toolbar
2. Click Preferences
3. Click the Privacy and Security category; expand the list to show the
subcategories
4. Click Cookies
5. Three options are displayed. Do the following:
Check Enable all cookies
6. If you want to be notified when a web site tries to set a cookie, select
"Warn me before accepting a cookie."
Netscape Navigator
6.x
1. Click Edit on the Toolbar
2. Click Preferences
3. Click the Privacy and Security category; expand the list to show the
subcategories
4. Click Cookies
5. Three options are displayed. Click the appropriate choice: Do the following:
Check Enable all cookies
6. If you want to be notified when a web site tries to set a cookie, select
"Warn me before accepting a cookie."
Safari
1. From the Safari Menu, choose Preferences
2. Click the Security icon
3. In the Accept Cookies selection box, choose Always
4. Restart program
2. When I click "view solution" in the quiz section, nothing happens.
You may have a pop-up blocker interfering with the program. Generally, pop-up blockers should not effect proper operation of the SSG because there are no real pop-ups in the program. However, some blockers may misidentify the quiz answers window as a pop-up. Disable this software for proper use.
3. An external/internal link is broken
Please email us at softwaresupport@roxbury.net.
4. The program doesn't look/behave the way it should
If things just don't look or operate correctly, try updating your browser. Here are links to the latest versions: Internet Explorer (recommended), Netscape, Safari, Opera (choose "java version").
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